FAQ

Tockwotton FAQ

General Questions
Assisted Living
Memory Care
Short Term Rehabilitation
Long Term Care

Tockwotton on the Waterfront

What does the word Tockwotton mean?

The word Tockwotton is a Native American term that means, “a steep ascent to be climbed.” Before Tockwotton Home was built in 1864, the surrounding land was predominantly bluffs overlooking the harbor, therefore the name Tockwotton was the perfect fit for its location.

What is Tockwotton’s connection to Brown University?

Tockwotton’s history with Brown University dates back to the late 1800s. Eliza B. Rogers, the founder of Tockwotton Home was the granddaughter of John Brown, one of the original founders of Brown University. Over the years, we have enjoyed serving Brown alumni, former professors and University staff as residents of our community. Being that Tockwotton is located less than a mile from the Brown University Medical School, we have first year Brown Medical Students learn from and collaborate with our staff and residents.

How close are you to downtown Providence?

Tockwotton on the Waterfront is located about one mile from Downtown Providence. It is extremely important to maintain our close proximity and ease of access to this cultural hub that has served our residents, their families and our associates for so long.

What are Tockwotton’s relationships like with area hospitals, clinics and other specialists in Rhode Island?

Tockwotton has maintained a phenomenal relationship with our local hospitals and area physicians. We are located within a two mile radius of Rhode Island Hospital, The Miriam Hospital, Roger Williams Hospital, Fatima Hospital and the VA Hospital of Rhode Island. We are in daily contact with the physicians, case managers, and nurses at these hospitals. Tockwotton is well known for quality care and excellent rehabilitation among area providers.

Why did Tockwotton move from Providence to East Providence?

The scenic East Providence location on Waterfront Drive is ideal due to its proximity to the city, beautiful waterfront setting and open space. Expansion of our historic Providence building was not feasible to afford us the improvements in care, environment and program development we are attaining in our new building.

What services does Tockwotton offer?

Tockwotton on the Waterfront has 73 private assisted living apartments, 31 private memory care apartments, 35 private long term care apartments and 17 private short-term rehabilitation rooms. We have activities 7 days a week in all households and offer physical therapy, speech therapy, and occupational therapy seven days a week.

Assisted Living

What is assisted living at Tockwotton on the Waterfront?

Assisted living is defined as a combination of residential living, support services and health care, as needed. At Tockwotton on the Waterfront, assisted living is designed for seniors who require assistance with everyday activities such as meals, medication management or assistance, bathing, dressing and transportation. Many confuse assisted living services with the services provided in a nursing home. The two are significantly different, most notably by way of regulatory standards in Rhode Island.

How do I know if my loved one needs assisted living?

This is truly a Frequently Asked Question! While every situation is unique, often what determines a need for assisted living is if the senior needs care, support, social interaction and a setting that is secure but does not need a nursing home. Our team is skilled at determining how individual circumstances can indicate a need – or choice – for assisted living at Tockwotton on the Waterfront.

What is the best way to introduce my parent to Tockwotton?

What we have found is best is to schedule an appointment and visit our community, with mom or dad. We understand that change is not easy when deciding to move to a senior living community. Visiting our community is never a simple tour; it is an opportunity to see first-hand how independence is regained and even enhanced by seeing our community in action.

How will my parent maintain his/her independence at Tockwotton?

This is a great question and definitely applies to almost every resident who lives in our community. While we all define “independence” differently, most often driven by the lifestyle one has lived prior to moving to Tockwotton, we understand that retaining and continuing familiar routines is important. Most significantly, it’s not just what one gains in living here that maintains independence; it’s what they have lost. No more snow shoveling, grocery shopping, wondering if a visitor will come by to check in, and burdening a child with fixing the broken air conditioner in the bedroom. Without these burdens, residents enjoy the simple things more, like reading the paper on a snowy afternoon, or enjoying homemade apple pie and a cup of tea.

Do you do an assessment of my mother’s care needs before she moves to Tockwotton?

Yes, our Resident Care Director will come to your loved one and assess personal care needs and with family input and collaboration, devise a plan on how to best meet them, medically and socially every day. This plan also includes input from the leadership team to make sure all clinical and non-clinical bases are covered in the plan development. Once your mother has moved into Tockwotton on the Waterfront, we will conduct assessments every 90 days.

Does insurance cover assisted living costs?

Assisted living is a private pay service. Tockwotton accepts long-term care insurance and Veterans Aid and Attendance Benefits. We will work with each individual to insure that their health insurance is accepted here.

Can I take my father away from the community for a visit in my home or out to dinner?

Absolutely! You’re welcome to do this at any time. For a security purposes, we ask that you sign-out and sign-in your father so our staff is aware of his whereabouts.

What paperwork is required for my dad to move to Tockwotton assisted living?

The paperwork process is quite simple and consists of reviewing and signing financial and medical documents. Tockwotton staff members will walk you through this process quickly and efficiently.

How will my dad’s apartment be furnished at Tockwotton?

We all know that Dad has his favorite recliner, or mom has that cherished dining room hutch. It is important that families furnish the apartment with personal items just as if Dad was moving into a traditional apartment. In our assisted living apartments, each has a full bathroom, walk in closet, wi-fi access , and kitchenette containing a microwave, refrigerator, sink and storage space.

Does Tockwotton allow for a short respite stay?

Yes. This is a wonderful way for potential residents to see what living at Tockwotton is like or simply give the family member a much-needed break from daily caregiving. Those living at Tockwotton on a short respite stay are able to take advantage of all the services, amenities and activities Tockwotton has to offer. Our respite program is based on a daily rate and is a minimum of 14 days.

Do you accept pets?

In most circumstances, residents are welcome to have small pets if they are able to care for the animal without assistance (feeding, walking, care, etc.). We require current vaccination paperwork prior to move-in, and a proper introduction of the pet to the staff members who will be interacting with the resident pet owner the most. Should the Tockwotton staff need to assist in pet care, an additional fee with be applied.

Can my mother keep her own doctors?

Yes, your mother can keep her own physicians. Tockwotton can transport mom to and from her scheduled appointments within a 10 mile radius of our community.

Does every resident have to come in with a service level?

No. The services are there for those who need them, but are not required in order to enjoy the Tockwotton lifestyle. Every resident, including those not receiving services, enjoy 3 meals a day and access to all of Tockwotton’s activities and amenities with no charge.

What if my mother’s needs change? How does care plan adjustment happen at Tockwotton?

Yes, as a Tockwotton resident your mother will be assessed every 90 days, and her care plan will be adjusted to her needs. Designated family members will be notified of changes and consulted in a family meeting if necessary. Because Tockwotton has several different types of services, our goal is to have mom at our community for as long as she desires.

What are your visiting hours?

You can visit our residents at any time day or night. Since all residents have a private apartment, there are no set visiting hours. We ask that you simply be respectful of the other residents in the households.

Memory Care at Tockwotton

What is dementia?

According to the Alzheimer’s Association, “dementia is a general term for a decline in mental ability severe enough to interfere with daily life. Memory loss is an example. Alzheimer’s is the most common type of dementia. Dementia is not a specific disease. It’s an overall term that describes a wide range of symptoms associated with a decline in memory or other thinking skills severe enough to reduce a person’s ability to perform everyday activities.”

How do I know if my mother needs a secure environment like Tockwotton’s Courtyard Program?

Yes, our Resident Care Director will come to your loved one and assess personal care needs and, with family input and collaboration, devise a plan on how to best meet them, medically and socially every day. This plan also includes input from the leadership team to make sure all clinical and non-clinical bases are covered in the plan development. Once your mother has moved into Tockwotton on the Waterfront, we will conduct assessments every 90 days.

What is included in the monthly rent?

In addition to the rental of the apartment, the monthly rent also includes:

  • Three meals a day in one of our two household dining areas, each with its own kitchen
  • Access to a private courtyard garden adjacent to activities areas
  • Medication management and dispensing
  • Transportation to scheduled doctors’ appointments
  • Supervised, structured and stimulating activities 7 days a week, 12 hours a day and outings
  • Resident laundry cleaned by staff in laundry rooms in the households
  • Weekly linens and housekeeping services as needed
  • Individually controlled heat and air conditioning
  • Wi-fi service throughout the building for residents and families
  • Security/emergency pull cords
  • 24hr CCTV and alarm system security for resident safety and protection
  • Vigil Health Solutions Electronic Monitoring System including these features.
    • Pull cords in rooms
    • Motion Sensors
    • Incontinence Sensors
    • Room Entry Sensors

Does insurance cover memory care assisted living costs?

Assisted living is a private pay service. Tockwotton accepts long-term care insurance and Veterans Aid and Attendance Benefits. We will work with each individual to insure that their health insurance is accepted here.

What type of life safety technology do you have in place?

Tockwotton is the first community in the state of Rhode Island to have Vigil, a state of the art computerized security system installed in the building. Each resident apartment is equipped with motion detectors and other sensors than can be individually programmed. Motion sensors in bathrooms and bedrooms can inform staff if a resident is experiencing restlessness at night or may need other help. Direct care staff will be equipped with a silent phone that receives a signal when any resident needs assistance.

Can my mother keep her own doctors?

Yes, your mother can keep her own physicians. Tockwotton can transport mom to and from her scheduled appointments within a 10 mile radius of our community.

What if my dad wants a snack late at night? Will someone be able to help him?

Yes, if Dad wants a snack, needs assistance or redirection, staff is available to assist him 24 hours a day, seven days a week.

How would you describe the program calendar? I don’t want my mother simply sitting in front of the TV all day.

The Courtyard program at Tockwotton has parallel programming, from 8am until 8pm, 7 days a week. This means there are multiple programs occurring at one time to cater to individual needs. For example, your mother will be encouraged to participate in activities in the building or can attend group outings. The Courtyard has its own Program Director and designated care staff specifically trained in memory care.

What are the staff requirements?

Because the Courtyard Program is a specialized setting for those with memory loss, the staff-to-resident ratio is higher than traditional assisted living. Specifically, there will be 1 staff member for 7 residents.

How will my dad’s apartment be furnished at Tockwotton?

Your dad’s apartment comes to you unfurnished to allow for personal furniture to adorn the space. This familiarity is essential to providing comfort for your father. Each apartment includes a private, full size bathroom, armoire, and is equipped with Vigil, the nurse call system.

Does Tockwotton allow for a short respite stay?

Yes. This is a wonderful way for families to see what life will be like for their parent while living at Tockwotton. It’s most commonly used as an opportunity to give the family member a much-needed break from daily caregiving. Those living at Tockwotton on a short respite stay are able to take advantage of all the services, amenities and activities Tockwotton has to offer. Our respite program is based on a daily rate and is a minimum of 30 days.

What are your visiting hours?

You can visit our residents at any time day or night. Since all residents have a private apartment, there are no set visiting hours. We ask that you simply be respectful of the other residents in the households.

Short Term Rehabilitation at Tockwotton

What services do you provide?

Services provided include physical therapy, speech therapy, and occupational therapy available seven days a week. Each resident will receive three meals daily, access to activities and all amenities in the building. Housekeeping, laundry of linens and towels is included during your stay. Transportation to scheduled doctors’ appointments is included as well.

Is Bold Point Center for Advanced Therapy only for senior citizens?

No. Adults of any age who has had surgery or requires rehabilitation, whether physical, occupational or speech therapy may receive services at Bold Point Center for Advanced Therapy. It is designed to be a warm and inviting setting for people of all ages needing short-term rehabilitation.

What will my room look like at Bold Point Center?

All Bold Point Center Rooms are private and furnished. For additional comfort, each room contains a full size bathroom, armoire, flat screen television, and access to wi-fi.

What supplemental insurance plans do you accept?

The most important guideline for applicants is that they be enrolled in the federal medicare program. We accept any number of supplemental insurances, including Blue Cross and United Health.

What is “person centered care”?

“Person Centered Care” is a part of the Culture Change model in which Tockwotton has fully embraced and practiced. It is a philosophy that puts the needs, interests, and lifestyle choices of individuals at the center of care. An example of this approach is if mom wants to sleep until 10:30 am and have breakfast at 11:00 am, she is certainly welcomed to. Many communities have set times for meals and are not able to accommodate such requests.

Is there an average length of stay in short-term rehabilitation?

Yes, the average stay is 7-21 days. However, this depends on progress in therapy, insurance coverage allowance and the doctor’s orders.

Where will my rehab be performed and will be 7 days a week?

Your rehabilitation will be performed in the therapy room, your personal room, and all around the Bold Point household. And yes, 7 days a week.

Long Term Care at Tockwotton

You were ranked among the best nursing homes in the Country by US News & World Report. How did this come to be?

U.S. News reviewed 15,500 nursing homes in the United States. Tockwotton was one of the top 39 homes to receive a perfect Five Star Rating for four straight quarters from the Federal Centers for Medicare and Medicaid Services in all three areas- health inspections, nurse staffing, and quality of care. We are very proud of this recognition.

You mention “household” on your website. How do you define “household”?

A “household” is a small group of residents’ who each have their own private apartments and share a living room, dining room, and fully functioning kitchen. Each household has their own consistent care givers.

What is “person centered care”?

“Person Centered Care” is a part of the Culture Change model in which Tockwotton has fully embraced and practiced. It is a philosophy that puts the needs, interests, and lifestyle choices of individuals at the center of care.

Are there visiting hours in the long term care program at Tockwotton?

You can visit your loved one at any time day or night. Since all residents have a private room there are no set visiting hours. We ask that you simply be respectful of the other residents in the households.

What will my father’s room look like in the long term care household?

Your father’s room will be private and will include a full bathroom, armoire and hospital bed.

What is your staff turnover rate?

The staff turnover rate from November 2011 to October 2012 at Tockwotton Home in skilled nursing is 24% for Certified Nursing Assistants, 16% for Registered Nurses and 13% overall average.